Frequently Asked Questions

Ordering

1. Can I modify or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact our customer service team as soon as possible via email at questions@amexdo.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.

2. Do I need to provide my billing address when placing an order?

Yes, you will need to provide your billing address during checkout. This is necessary for payment processing and fraud prevention purposes.

Shipping

1. How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method you select during checkout. We offer a range of shipping options, including standard and expedited shipping. Once your order has been shipped, you will receive an estimated delivery date.

2. How will I know when my order has been shipped?

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use this information to track your package and estimate its delivery date.

Return & Refund

1. What is your return policy?

We offer a 21-day return policy for most items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Please note that some items may be ineligible for return due to hygiene or other reasons.

2. How long will it take to receive a refund?

Refunds are typically processed within 9-10 business days of receiving the returned item. The exact timing of your refund may vary depending on your payment method and bank processing times.

3. Do I need to pay for return shipping?

If your item is being returned due to a defect or error on our part, we will cover the cost of return shipping. If the item is being returned for any other reason, you will be responsible for the cost of return shipping.

Cancellation

1. Can I cancel my order after it has been placed?

If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.

2. Will I receive a full refund if I cancel my order?

If you cancel your order before it has been shipped, you will receive a full refund. If your order has already been shipped, you may be eligible for a partial refund depending on the circumstances.

Payment

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.

2. When will my credit card be charged?

Yes, we use industry-standard SSL encryption to protect your payment information.

3. Is it safe to enter my credit card information on your website?

Yes, we use industry-standard encryption technology to protect your credit card information during transmission. Our website is also regularly monitored for security vulnerabilities to ensure that your information is safe.